In the Joensuu region's local public transport (lines 1-13), a customer satisfaction survey will be carried out in weeks 43-44. On local transport lines, information is collected from passengers, e.g. customer service, the driver's driving style, the cleanliness of the bus and staying on schedule.

The interviewer collects answers on buses with a feedback device that is handed to the passenger. QR codes are also coming to the buses. With the help of a QR code, the survey opens directly on the screen of the passenger's mobile phone, for example.

The public transport website of the Joensuu region will also have its own link to the survey: jojo.joensuu.fi/asiakakysely.

Customer satisfaction surveys are conducted at least 2 times a year and the results obtained have an impact on the traffic compensation.

Other feedback related to public transport can be given via the Feedback link found on the JOJO website.