On JOJO buses, information is collected from passengers on, for example, customer service, the driver's driving style, the cleanliness of the bus and keeping the bus on schedule. The survey can be answered on this website and on buses.

In the future, customer satisfaction surveys will be conducted on buses approximately 2 times a year. However, the survey is constantly open and answers can be given via the link at other times as well.

The results obtained will have an impact on the traffic compensation for local traffic in Joensuu. In addition, the results of the responses will be utilised in the development of operations.

You can answer the survey via the link below: Customer satisfaction survey