A new passenger record has been set in public transport in the Joensuu region in 2023. In 2023, a total of 2.7 million trips were made. The previous record of 2.4 million trips was from 2019. During the Covid-19 period in 2020, the number of trips decreased substantially. Since the coronavirus, there has been a significant annual increase in the number of trips. A similar growth in passenger volumes has also been seen in other large and medium-sized urban areas.

67% of all JOJO traffic trips were made on Waltti's value and season tickets. The number of these trips increased by 21%. The growth was most in the number of student season tickets (+63%) and children's season tickets (+40%).

For single-ticket trips, the increase in travel volumes was 15%. Single-ticket trips made by adults and young people nearly doubled.

In January-April, customer prices for JOJO traffic were temporarily reduced by removing 10% value added tax, because domestic passenger transport was exempt from value added tax by means of a temporary legislative amendment. This contributed to increased travel. However, the increase in travel volumes continued on a monthly basis, with monthly records being broken every month in 2023, with the exception of January.

In the 2020s, the supply of public transport has increased, especially in local transport, as the new contract period begins in June 2021. In addition, Waltti ticketing and payment system has been developed together with other medium-sized urban areas. Among the development targets, Waltti Mobile, a route search and electronic displays have contributed to ease the daily lives of passengers.

The number of JOJO trips has also been increased by the amendment to the Compulsory Education Act that entered into force in 2021. According to the change, school trips of more than 7 kilometres became mostly free for secondary school students. The number of trips has increased from around 75,000 in 2019 to around 230,000 in 2023.

The increased number of journeys has been seen, especially on frosty days, as quite full buses in passengers' everyday lives. The number of trips is continuously monitored and, if necessary, equipment will be added to the traffic. Especially in the morning when coming from the direction of Utra, congestion has been noticeable. Line 12 runs directly along Utrantie on school days and so far, at least, it has not been quite as crowded as lines 1 and 2.

The JOJO traffic line and ticketing and payment system are constantly being developed. This year there will be a ticket and zone review, one of the aims of which is to simplify the system. In addition, the contactless payment introduced at the turn of the year seems to gain a foothold as a new, easy payment method right from the start.